1. Eligibility for Returns

We accept returns and refunds only for plain wristbands. Branded wristbands are non-returnable and non-refundable.

2. Return Conditions

• The return request must be made within 5 days from the delivery date.
• The wristbands must be in good condition with no signs of use, damage, or wear.
• Customers should contact our team via our official number before initiating the return process.

3. Return Process

• Reach out to our customer support team through our official number to initiate the return.
• Send back the package to our designated return address.
• Once we receive the item, our team will assess its condition.
• If the item meets our return conditions, we will process the refund within 4 days.

4. Refund Process

• Approved refunds will be processed via the original payment method or an alternative method agreed upon with the customer.
• Refund processing time may vary depending on the payment provider.

5. Non-Returnable and Non-Refundable Items

Branded wristbands (customized or printed wristbands) are not eligible for returns or refunds.

Contact Us

• Phone: 0114253912
• Address: Embakasi, Nairobi